Refund policy

Returns & Refunds Policy

Thank you for shopping with Yunshotea. Tea is an edible beverage which cannot be resold once opened or stored by customers. All tea wares in our store are handmade, with natural unique variations for each piece. Besides, cross-border shipping involves complex logistics and unpredictable customs clearance procedures. Considering all these special conditions of our business, we generally do not accept returns or exchanges without valid objective reasons. We only provide after-sales support for special cases such as wrong items, missing goods or transit damage. We sincerely appreciate your understanding.

This policy applies to all orders placed on yunshotea.com. By submitting an order, you confirm that you have fully read and agreed to all terms below.

1. Order Cancellation Before Shipment

1. You may cancel your order within 1 hour after successful payment. A 5% payment processing fee will be deducted from your refund to cover fixed transaction charges collected by payment providers.

2. Cancellation requests will not be accepted if more than one hour has passed after payment. Goods will be sorted and packed within this period and cannot be intercepted for shipment.

2. Logistics Terms After Shipment

1. Once items are dispatched, order cancellation and full/partial refunds during transit are unavailable.

2. We cannot arrange re-delivery or refunds if parcels fail to be delivered due to incorrect shipping address, recipient refusal, confiscation or damage caused by local customs. All related losses shall be borne by buyers. We recommend you check U.S. customs import rules for tea products and fill in accurate delivery information before checkout.

3. If the courier officially confirms the parcel is lost, we will wait for a 30-day logistics claim window. Once the full logistics claim process is completed, two solutions will be offered: ① We will process a full refund for you; ② We will re-ship identical items free of charge via the original shipping method. Extra fees apply if you upgrade to faster delivery options.

4. If parcels are returned to our warehouse for any reason and goods remain intact, two options are available: ① Re-shipment: Buyer covers all round-trip shipping fees; ② Refund: 30% restocking fee plus full round-trip shipping charges will be deducted from your payment.

3. After-Sales Support After Receipt

1. If you receive wrong, missing or damaged items, please contact our customer service within 48 hours upon receipt, and provide clear photos including order number, full outer package and defective goods. We will arrange re-delivery or partial/full refund after verification. Our tea wares are fragile ceramic goods and tea is edible food. Once the 48-hour window expires, we cannot verify whether damage or shortage came from transit, accidental breakage by buyers or opened tea loss. We only accept damage, shortage and wrong-item claims within 48 hours after receipt; no support will be provided for late submissions.

2. After-sales requests are only accepted for the above objective delivery issues. Returns and exchanges will not be approved for subjective reasons including personal taste preference, handmade glaze/color differences of tea wares, dissatisfaction with capacity or shape, and personal aesthetic dislikes.

3. No after-sales service will be offered once tea products are opened, brewed or consumed. Slight vacuum seal leakage, natural oil seepage on pu-erh wrappers and minor stains on bamboo packaging are normal storage phenomena and not recognized as product defects.

4. Supplementary Statement

Yunshotea reserves the final right to interpret this policy. Updated terms will be posted directly on our website, and the version effective on your order date governs the transaction.