Refund policy

Returns & Refunds Policy

We want every customer to clearly understand Yunsho Tea’s return and refund policy. Because we sell tea and artisan teaware, and our current orders are shipped from China to the United States, we do not offer returns or exchanges for change of mind or personal preference.

1. Returns or Exchanges We Do Not Accept

We do not accept returns or exchanges in the following situations:

You change your mind and no longer want the product.
You do not like the taste of a tea based on personal preference.
Tea has been opened, brewed, or consumed.
You are dissatisfied with the color, texture, shape, size, or handmade characteristics of teaware based on personal preference.
The product matches the website images and product description, but does not meet your personal expectations.
The issue is caused by incorrect or incomplete shipping information provided by the customer.
The reason is unrelated to product quality, shipping damage, incorrect items, or missing items.

For handmade teaware, slight variations in color, texture, glaze, shape, or handmade details are natural characteristics of handcrafted products and are not considered defects.

2. Damaged, Incorrect, or Missing Items

If your order has any of the following issues, please contact us within 7 days of the delivery date:

The product was damaged during shipping.
You received the wrong product.
An item is missing from your order.
The product has a clear quality defect.

Please email us at:

support@yunshotea.com

and include:

Your order number
The name and email address used for the order
A brief description of the issue
Clear photos or videos showing the product, packaging, and issue

We will review the information you provide.

If we confirm that the issue resulted from Yunsho Tea, shipping damage, or a product defect, we will provide one of the following depending on the circumstances:

A replacement at no additional cost
A partial refund
A full refund

For confirmed issues covered by this section, the customer will not be responsible for additional replacement or refund-related costs.

3. Tea-Related Issues

Because tea is a food product, opened, brewed, or consumed tea cannot be returned or exchanged for food safety and quality reasons.

If unopened tea arrives with damaged packaging, is incorrect, is missing from the order, or has a clear quality issue, please contact us according to Section 2 of this policy.

The aroma, flavor, strength, and overall experience of tea can vary depending on brewing method, water temperature, tea-to-water ratio, water quality, and personal taste.

Dissatisfaction based solely on personal taste preference is not considered a product defect and is not eligible for a refund or replacement.

4. Teaware-Related Issues

If your teaware arrives damaged, incorrect, incomplete, or with a clear quality defect, please contact us within 7 days of delivery and provide relevant photos or videos.

Some Yunsho Tea teaware is handmade. Handmade products may show slight variations in color, glaze, texture, shape, or dimensions. These variations are natural characteristics of handcrafted products and are not considered defects.

If the product matches the key information shown on our website but you are dissatisfied based only on personal preference regarding appearance, size, shape, or use, we do not accept returns or exchanges.

5. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@yunshotea.com.

If the order has not yet entered the packing or shipping process, we will do our best to assist with cancellation.

If the order has already been packed, handed over to the carrier, or has entered active shipment processing, cancellation may no longer be possible.

If the order has already shipped, any further issues will be handled according to this Returns & Refunds Policy.

6. Refund Method

Approved refunds will be issued to the original payment method.

After a refund has been processed by Yunsho Tea, your bank, credit card provider, PayPal, or other payment service provider may require additional time to post the refund to your account.

The exact processing time depends on your payment provider and financial institution.

7. Shipping Delays

Estimated delivery times are provided as estimates and are not guaranteed.

Customs inspections, weather, public holidays, local postal processing, or other circumstances outside Yunsho Tea’s reasonable control may cause delays.

If your order shows unusual delays, has no tracking updates for an extended period, or appears to be lost, please contact us and we will assist with an investigation.

A shipment that is still within the normal estimated delivery timeframe is not considered eligible for a refund or replacement solely because it has not yet arrived.